I HAVE A QUESTION

  • Q. WHAT IS VOLUNTARY RETURN?

    Voluntary return is a free assistance for people thinking about returning to their country of origin. If you decide that this is the right choice for you, we will do our best to take care of your needs including booking your flights and making sure you have all the documents you need.

    We’re here to make sure you are fully informed about all the options you have and we will explain exactly how we can assist you. Once you have all the information you need, you can take some time to think about your next step. You can change your mind at any stage of the process.

  • Q. WHO CAN APPLY?

    • – People from outside the European Economic Area (EEA) in an irregular situation who are under a legal obligation to leave the country, or who do not or do no longer fulfill the conditions for entry, stay or legal residence in the destination country;
    • – People from outside the EEA whose application for International protection has been rejected or who withdrew their application for international protection;
    • – People from outside the EEA of international protection, who choose to return home;
    • – People from outside the EEA in situation of vulnerability.

    Sometimes we can help people in need who do not fit into the above categories. If you are not sure if you can apply,  please call us on +385 1 6463 887 or send us an email at iomcroatiaavrr@iom.int

  • Q. WHERE CAN I TRAVEL TO?

    We have offices in more than 150 countries that can help and support you before, during and after your journey. We can help find out the most up-to-date information on the country you plan to return to. Please call us on +385 1 6463 887 or send us an email at iomcroatiaavrr@iom.int

  • Q. HOW DO I TRAVEL?

    The journey is generally made by plane, but returns by bus are organized to some destinations, when it is more suitable.

  • Q. HOW LONG DOES IT TAKE?

    We know that every situation is unique and that choosing to leave Croatia is a tough decision. We’re here to make sure you are fully informed about all the options you have and we will explain exactly how we can assist you, and you will have time to think about your decision and ensure this is the right choice for you. Once we complete your application and assessment of your needs, we can let you know how long the process may take in your case.

  • Q. WHEN SHOULD I GET IN CONTACT?

    We have been working in Croatia since 2013. Since then, we have provided help and advice to thousands of people just like you. We’re here to help! You can contact us at any stage of your decision. When you are ready, call us on +385 1 6463 887 or send us an email at iomcroatiaavrr@iom.int

  • Q. CAN I CHANGE MY MIND?

    We know that choosing to leave Croatia is a big decision. Our team are here to help you find out all the information you need before you make your decision. All enquiries are strictly confidential and you can change your mind anytime.

  • Q. HOW MUCH LUGGAGE CAN I TAKE WITH ME?

    Every airline has a different policy on the amount of luggage a passenger can have. Once we have confirmed your final travel arrangements we will let you know the exact amount of luggage you can take with you.

  • Q. CAN I EVER COME BACK TO CROATIA?

    Everybody has a unique reason for leaving Croatia. We can help you find out more about returning to Croatia before you make your decision. For more information please call us on +385 1 6463 887 or send us an email at iomcroatiaavrr@iom.int

  • Q. WHAT IS THE REINTEGRATION GRANT FOR?

    Have you ever thought about setting up your own business? Do you want to study? We have a network of more than 400 offices in 150 countries that can help you start a business or return to education. If you decide that this is the right choice for you, we will plan that together.